Health Guarantee & Refunds:
Health Guarantee:
Your Puppy is guaranteed to be free of parasites at time of leaving having been treated and is to be vaccinated twice with vaccine, micro-chipped.
Your Puppy is guaranteed to be healthy at time of leaving, unless otherwise specified by the breeder, and to have been vet-checked and be accompanied by a Health Certificate from my vet.
Your puppy is guaranteed to be free from genetic diseases &/or abnormalities affecting long term health, where tests are available to determine presence of genetic diseases &/or abnormalities.
Your Guarantee to Me:
You, as the buyer/owner, guarantee that:
You will take your puppy to the vet within 7 days of collection, to confirm thw dog is healthy at time of sale (see 21-Day Clause.)
You will maintain vaccinations throughout it’s life, to ensure your cat remains healthy.
You will feed, groom, care for and maintain your cat properly, it will have fresh water at all times, and you will not change the recommended diet within 1 month of receiving your kitten. No dietary change is to prevent onset of diarrhea and/or vomiting, which could be mistaken for illness coming from my premises.
The puppy will not be left unattended with young children.
If at any time you are unable to keep your dog, you will offer it back to me before offering it to any other pet home, and that you will not charge me for return of the cat, nor hold me responsible for any costs in returning the cat.
If the dog is placed in another pet home, you will advise me of the new owners name, address and contact details.
You will not surrender your dog to a pet shop, refuge, vet clinic or any other business/organisation.
You will not allow your puppy to roam at large, unattended.
Refunds:
Refunds given are per the ANCATS Code of Ethics and the State laws set out in the Victorian Code Of Practice for Breeding & Rearing Establishments, as follows:
3 Day Clause
Where an animal is returned to the business within 3 days of sale, for any reason not supported by a statement from a veterinary practitioner, the business must take back the animal and refund 75% of the purchase price.
21 Day Clause
Where an animal is returned to the business within 21 days of sale accompanied by a statement from a veterinary practitioner that the animal is unacceptable for health reasons traceable to breeder’s premises, the business must take back the animal and refund 100% of the purchase price.
3 Year Clause
If an animal is diagnosed with, suffering from, dies of, or is euthanized from a physical defect or disease that is traceable to the point of sale within 3 years of purchase, the business must refund 100% of the purchase price where the owner of the animal provides supporting statements from a veterinary practitioner, including test results where a suitable test is available. Owners of the animal must make veterinary reports and test results available to the breeder, for the breeder to obtain their own veterinary advice (second opinion) for the purpose of confirming diagnosis and informing future breeding management. Case notes, test results and veterinary certificates must be linked with the animal’s microchip number.
The dogs vaccinations and/or parasite control have not been given when due and maintained constantly since leaving breeder’s premises, leaving it open to infection.
Returns:
Under the 3-Day Clause:
The breeder is not responsible for any costs incurred by the owner in returning the animal.
Under the 21-Day and 3-Year Clauses:
The breeder is not responsible for any veterinary expenses incurred by the owner, nor any costs incurred by the owner in returning the animal.
The payment of refunds should be made upon presentation of:
the animal for the 3-day return clause
the animal and a signed veterinary certificate stating the animal is unacceptable for health reasons and giving a definitive diagnosis together with any supporting documents including test results, veterinary treatment/case notes, etc and including the animals microchip number, for the 21-day return clause
a signed veterinary certificate giving a definitive diagnosis and including the microchip number, together with supporting statements, case notes, treatments undertaken, and test results where a suitable test is available, for the 3-year clause
For refunds being sought under the 21-day or 3-year clause, breeders should be given sufficient time to have an independent veterinary assessment of any test results, veterinary statements, etc. It would be reasonable to assume this independent veterinary assessment could be accomplished within 6 weeks of the owner of the animal supplying the necessary documentation. Therefore, the refund should be made within a period of 6 weeks of initial presentation of veterinary statements and test results or as soon as practicable after that.
Under the 3-day and 21-day clauses, the owner cannot keep the animal and request a refund.
Under the 3-year clause the owner may choose to keep the animal, but request a refund to help cover veterinary/care costs.
If the breeder’s vet disagrees with the diagnosis, claim will be denied and the owner must take it to
the ANCATS Dispute Resolution Committee, for them to determine whether a refund is required under state law.